Privacy Policy

Privacy Policy.

Last updated: 2026. How AITG Sdn Bhd collects, uses, and protects your personal data under PDPA 2010.

1. Who we are

AITG Sdn Bhd 202601016521 (1678618-W) (AITG Sdn Bhd) is the operator of swarms.com.my and the Teragrid Ai platform. We are the data controller for personal data collected through this site. Contact our Data Protection Officer at [email protected].

2. Personal data we collect

  • Identity data: name, job title, company name, role.
  • Contact data: email address, phone number, business address.
  • Communication data: messages sent via contact forms, including enquiry content.
  • Technical data: IP address, browser type, OS, referral source, pages visited, session duration.
  • Usage data: how you interact with the site and its features.

3. How we collect your data

  • Direct interactions: contact forms, email correspondence, advisory bookings.
  • Automated technologies: cookies, server logs, and analytics tracking.
  • Third-party sources: publicly available business information and referrals, where permitted by law.

4. How we use your data

  • Respond to enquiries and provide services.
  • Send information about services and insights (with consent where required).
  • Improve and personalise site experience.
  • Comply with legal and regulatory obligations.
  • Detect and prevent fraud or misuse.

5. Lawful basis (PDPA and GDPR)

  • Consent: where you have given clear consent for a specific purpose.
  • Contractual necessity: to perform a contract or take pre-contractual steps.
  • Legitimate interests: improving services and direct marketing, where your rights do not override our interests.
  • Legal obligation: compliance with applicable laws.

6. Data retention

  • Enquiry/contact data: up to 2 years after last interaction.
  • Client engagement data: 7 years after engagement ends.
  • Technical/usage data: up to 26 months.

7. Cookies

We use essential cookies for site functionality, analytics cookies to understand usage, and functional cookies to remember preferences. You can control cookies via browser settings. Disabling certain cookies may affect site functionality.

8. Data sharing

We do not sell your data. We share with service providers (hosting, email, analytics) under contractual obligations, legal authorities where required, and successor entities in a business transfer. All third parties are bound to protect your data.

9. International transfers

Your data is primarily stored in Malaysia. Where we engage providers outside Malaysia, appropriate safeguards (SCCs, adequacy decisions) are in place.

10. Your PDPA rights

  • Access: request a copy of your data.
  • Correction: correct inaccurate data.
  • Withdraw consent: at any time.
  • Limit processing: restrict processing under certain circumstances.
  • Portability: receive data in a structured format.
  • Erasure: request deletion where no longer necessary.

11. Security

We implement encryption in transit (TLS), access controls, regular security audits, and staff training to protect your data.

12. Third-party links

Our site may link to third-party websites (e.g., aiteragrid.com). We are not responsible for their privacy practices. Please review their policies.

13. Changes

We may update this policy. Material changes will be posted here with a revised date.

14. Contact

  • Email: [email protected]
  • Entity: AITG Sdn Bhd 202601016521 (1678618-W)
  • Jurisdiction: Malaysia